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Teak Furniture Company
107 Seahorse Lane, Jupiter, FL 33477
web site
www.teak-furniture-co.com
email
info@teak-furniture-co.com
Toll free 800-603-7133
Fax 561-575-6103
Open everyday 9 am to 9 pm Eastern
Simple Procedures
We
aim for the simplest online ordering experience at the Teak Furniture
Company. To that end, our procedures are simple and straightforward.
NO Sales Tax outside of Florida
We do not charge state sales tax for any purchases that are shipped outside
the state of Florida. For Florida residents please
contact us as we can help reduce the sales tax.
FREE Shipping with FREE curbside Delivery
There are no surprises with us. You will not be charged for standard
shipping, handling or delivery fees on your purchases shipped within the contiguous 48
states of America. The trucking company provides curbside delivery and
UPS provides front door delivery.
30 Day
Satisfaction Guarantee
Your complete satisfaction is important to us. If for any reason you are not
satisfied with your purchase within 30 days, you may return it for a full refund of the
purchase price (excluding round trip shipping charges). Please
contact us for instructions and the required Return Material Authorization.
Please keep the original packaging, as it is required for all returns.
All items must be in new condition. After the 30
days, the warranty for your item will be in effect.
Value Pricing
Teak Furniture Company believes in providing a great product for a fair
price. This makes your ownership of beautiful furniture
even more valuable than what is expected. If you have any question
with our value pricing or would like different dining or patio set configurations please
contact us. We want
you to be happy with your purchase.
Damage due to Shipping
In the unlikely event of shipping damage, immediately report the damage on
the shipping paperwork upon delivery. Please
contact us for assistance.
Cancellation Policy
For orders with no prior deposit, cancellations may be made by phone (800-603-7133)
up to 72 hours prior to shipment of
your order. After your order ships, cancelled orders may be returned by
contacting us, and obtaining a Return Material Authorization. You will
receive a refund of the purchase price, excluding round trip shipping
charges and less a 25% restocking fee.
RockWood Lifetime Warranty for Residential Use
RockWood provides an
unconditional lifetime warranty against defects deemed by RockWood to be manufacturing defects in its teak furniture. Proper
care including routine cleaning appropriate for teakwood and
component maintenance is the owner's responsibility. This
warranty does not apply to damage resulting from abuse,
accident, alteration, misuse, negligence, normal wear or
tampering. To handle a warranty issue please
contact us.
RockWood
Warranty for Commercial Use
RockWood provides an
unconditional 12-year warranty against defects deemed by RockWood to be manufacturing defects in its teak furniture. Proper
care including routine cleaning appropriate for teakwood and
component maintenance is the owner's responsibility. This
warranty does not apply to damage resulting from abuse,
accident, alteration, misuse, negligence, normal wear or
tampering. To handle a warranty issue please
contact us.
Teak Garden Furniture Warranty
The Teak Garden Furniture warranty applies to the original purchaser
that the furniture is fit for its intended, reasonable use and is free
from defective materials and workmanship for 3 years. The word
"defective", as used in this warranty, is defined as having
imperfections which impair the utility of the product. This
warranty is expressly limited to the replacement of defective
components, repair by our woodworking shop, or repair by a third party
furniture repair shop authorized by us. If the component is
defective we will furnish a replacement or obtain repair service at no
cost to the customer. In the unlikely event of product defect, we
may require photographs of such defect so that we can determine the most
efficient and effective solution. This does not apply to the
normal characteristics of wood such as variation in color, small cracks
in the end grain or checking of end cut sections, or
natural weathering. All returns must be in their original cartons. This
warranty does not apply to damage resulting from abuse,
accident, alteration, misuse, negligence, normal wear or
tampering. To handle a warranty issue please
contact us.
Brazilian Cherry Jatoba Wood
Furniture Warranty
The Jatoba Wood Furniture provides a 1 year warranty against defects
in workmanship and materials. The word "defective", as used in
this warranty, is defined as having imperfections which impair the
utility of the product. This does not apply to the
characteristics of wood such as variation in color, season checking, or
natural weathering. All returns must be in their original cartons. This
warranty does not apply to damage resulting from abuse,
accident, alteration, misuse, negligence, normal wear or
tampering. To handle a warranty issue please
contact us.
Our Commitment To Your Privacy &
Security
We consider your privacy and security to
be a very important part of every purchase made with us. This is a
secure web site. We guarantee no information will ever be unduly
disseminated under any circumstances.
All personal
information you provide such as your credit card number, name, billing
address, delivery address, telephone number, and e-mail will remain
strictly confidential. We will not furnish your personal information to
a third party except to our secure credit card processing company to
process your credit card or corporate account transaction, for purposes
of satisfying a purchase or request from you.
Our secure credit card processing company processes all
transactions and gives us authorizations. We utilize the most recent
advances in security measures to ensure your information is safe and
secure.
Security has always been a high priority for Teak Furniture Company. We
use unique, redundant Transaction Networks that are protected by the
highest levels of encryption possible with the best firewall protection
available in secured facilities within the United States.
Your information is encrypted and is
protected utilizing the industry standard, 128 bit, Secure Sockets Layer
(SSL) encryption software. While on a secure page, such as our order
form, the lock icon on the bottom of Web browsers such as Netscape
Navigator or Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'. Our site is
certified secure and authenticated by VeriSign®, the internet leader in
security website certification. Double click on the locked lock
icon at the bottom of the order form to view the security
certification. You can be assured that your information will be
secure. In the 6 years that our credit card processing company has been
in operation and used by thousands of merchants worldwide, there has
never been a breach of security or loss of protected information.
If you still prefer not to send your credit card information over the
Internet, please
contact us.
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